Frequently Asked Questions
Everything you need to know about your OMNIA shopping experience.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored fits to oversized silhouettes, we recommend checking the individual garment measurements provided to ensure the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
When will my order ship?
Standard orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number. Domestic shipping typically takes 3-5 business days, while international delivery times vary by location.
Are OMNIA garments sustainably made?
At OMNIA, we are committed to ethical fashion. 80% of our current collection is crafted from organic or recycled materials, and we partner exclusively with factories that guarantee fair wages and safe working conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible regions.
How should I care for my OMNIA pieces?
To prolong the life of your garments, we recommend following the care label instructions inside each piece. Generally, we advise washing on a cold, gentle cycle and laying flat to dry to maintain fabric integrity and shape.